Quality Question Bank
for Exam preparation

Q2. For a c chart, the LCL comes out to be -.7. The value of LCL that should be used is:

1. -.7
2. 0
3. 1
4. None of the above

Q3. Which of the following is responsible for quality objective?

1. Top level management
2. Middle level management
3. Frontline management
4. All of the above

Q4. Which of the following was developed by Motorola to improve its processes by minimizing defects?

1. ISO 9000
2. Six sigma
3. QS 9000
4. TQM

Q5. The concept of quality is based on:

1. conforming to the requirements specifications
2. meeting luxury goods standards
3. producing excellent products that are superior to other similar items
4. maintaining uniformity of design
5. A and C

Q6. In accordance with ISO 9001:2015, which of the following requires documented information to be retained by the organization?

1. Evidence of competence
2. Internal audit results
3. Management review results
4. All of the above
5. None of the above

Q7. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the ______________

1. Taguchi Loss Function
2. Pareto Chart
3. ISO 9000 Quality Cost Calculator
4. Process Chart

Q8. Quality is

1. zero defects
2. a problem
3. a specification
4. a cost
5. A, C, and D

Q9. Four basic characteristics of an optimal process are:

1. Economy, efficiency, control, quality
2. Quality, Improvement, efficiency, productivity
3. Economy, efficiency, productivity, cost
4. Economy, efficiency, productivity, quality

Q10. R charts are used for controlling ______________ of a process.

1. Central Tendency
2. Dispersion
3. None of the above
4. Both a and b